Refund policy
Last updated: September 22, 2026
We want you to be happy with your Cloud Cases purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging when applicable.
You will also need your order number or other proof of purchase.
Because many Cloud Cases products are made to order, we may be unable to accept returns for items that show signs of use, damage caused after delivery, or other conditions that make the item unsuitable for resale.
How to Request a Return
To request a return, contact us at:
Please include:
- Your name
- Order number
- The item you would like to return
- The reason for the return
If your return is approved, we will provide instructions for sending the item back.
Do not send items back without contacting us first, as unauthorized returns may not be accepted or processed.
Return Shipping
Unless the item arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law or the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at shopcloudcases@gmail.com.
Include your order number and clear photos of the item and packaging so we can review the issue.
If the issue is confirmed, we may offer a replacement or refund at no additional cost to you.
Non-Returnable Items
We may not accept returns for:
- Items that have been used, altered, or damaged after delivery
- Items returned more than 30 days after delivery
- Items sent back without prior authorization
- Gift cards, if offered
Additional exceptions may apply where permitted by law.
Exchanges
We do not guarantee direct exchanges.
If you ordered the wrong phone size or case variation, contact us as soon as possible. If the order has not entered production, we may be able to update it. Once production has begun, changes may not be possible.
If a return is approved, you may place a new order for the correct item after the return is processed.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
We cannot control additional processing delays caused by your bank, credit card company, or payment provider.
Order Cancellations
Because many of our products are made to order and may enter production quickly, we cannot guarantee that an order can be canceled after it is placed.
If you need to make a change or cancel an order, contact us as soon as possible at shopcloudcases@gmail.com.
Lost Packages
If tracking shows unusual delays or your package appears to be lost in transit, contact us and we will review the shipment with the carrier or fulfillment provider.
If the package is confirmed lost, we may offer a replacement or refund depending on the circumstances.
Contact Us
For questions about returns or refunds, contact:
Cloud Cases
shopcloudcases@gmail.com
shopcloudcases.com